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Microsoft Dynamics Dynamics Customer Relationship Management 
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase.
Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using
Microsoft Dynamics .NET technologies, Microsoft Dynamics CRM is easy to deploy, customize, and use, accessible from
Microsoft Dynamics Outlook and the Web, integrates with other business applications and scales as your business grows.
Microsoft Dynamics CRM is built from the ground up on Microsoft Dynamics .NET architecture, delivering tremendous business value through easy integration with third party applications and Web services.
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